At Afunji Outboard Motors Ltd, customer satisfaction is important to us. We strive to provide high-quality outboard motors and marine equipment. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Include all accessories, manuals, and documentation
- Have proof of purchase or receipt
Items that show signs of use, damage, or modification may not qualify for a return.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Customized or special-order products
- Used or installed equipment
- Clearance or final sale items
- Products damaged due to improper handling or misuse
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days. Processing times may vary depending on your payment provider or financial institution.
Exchanges
We only replace items if they are defective, damaged during delivery, or incorrect. If you need an exchange, please contact us with your order details and photos of the issue where applicable.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- Original shipping fees are non-refundable unless otherwise stated.
We recommend using a trackable shipping service for all returns.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue.
How to Request a Return
To initiate a return or refund request, please contact us through our website:
Please include:
- Your order number
- Product name
- Reason for return
- Photos (if applicable)
Policy Updates
We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page.
Thank you for choosing Afunji Outboard Motors Ltd. We appreciate your trust and are committed to providing reliable products and excellent customer service.